Frequently asked questions
Registration: Contact us at the number below. Answering service will complete the registration process and collect a $25 booking fee. This fee holds your appointment and is applied to your order.
Completing Paperwork: It's essential to complete your visit paperwork before your appointment. Failure to do so may result in losing your appointment slot. During your first visit, you'll need to provide information on your past medical, surgical, family, social history, and medications. Subsequently, this information will be saved for future visits.
Virtual Visit: You will be seen virtually through the HIPAA compliant platform Doxy.Me. During this visit, the patient must be physically located in the State of Maryland. Visit: https://doxy.me/expressmedicalcarellc to complete the visit.
Pay : Upon completion, you'll receive the invoice to pay.
Medication Ordered: Once payment is received, your medications will be ordered and should arrive to you within 7 days.
Start Injection: You will draw up medication and inject yourself once weekly. Then you have started your weight loss journey. Focus on hydration, protein consumption and exercise to maximize results. You should look for 1-2lb of weight loss per week during the losing phase.
Communication: Keep in touch with me via EMR messaging or texting. Part of my weight loss program is timely access to your clinician.
Achieve Maintenance: Once we receive your goal, we can adjust medication slowly down to see tolerance and if having return of appetite. Most people stay on medication for a minimum of 3 to 5 years to achieve long lasting results. However, if return of hunger, one can stay on these medications for a lifetime.
Medicare imposes strict guidelines for provider enrollment. Currently, I am enrolled at another facility, and due to the direct-pay model, I am not permitted to accept payments from Medicare patients.
However, I am still able to provide weight loss membership to Medicare patients, as these are not considered Medicare-covered services.
The direct-pay model of healthcare eliminates the reliance on health insurance for accessing services. By choosing Express Medical Care, you have the freedom to select your provider without being restricted by "in-network" guidelines.
​
If you prefer to utilize your insurance coverage, you can request an insurance superbill at the end of your visit. This superbill serves as a detailed receipt of all services provided during your visit. You can then submit the superbill to your insurance provider for reimbursement.
​
For instance, if you receive an acute visit for which you pay $75, your total charge to Express Medical Care is $75. This typically corresponds to billing codes 99203 or 99213, which CMS recommends reimbursements of $109.69 or $89.39, respectively, along with additional charges for facility fees and on-site testing costs. Commercial insurance plans may have different reimbursement agreements, usually higher than CMS guidelines.
​
This process ensures that you have the flexibility to choose your healthcare provider while still having the option to utilize your insurance benefits if desired.
Submitting to your insurance company varies depending on the provider. Generally, you'll need to log into your account on your insurance company's website (e.g., Aetna, Blue Cross Blue Shield, Cigna) and initiate an out-of-network provider claim.
​
You'll typically be asked to provide the office visit note and superbill/ICD-10 Invoice, which contains Express Medical Care's information. Please note that while Express Medical Care cannot guarantee reimbursement from your insurance provider, we will provide the necessary documentation for your claim.
​
It's important to understand that the responsibility for providing the required information to your insurance company lies solely with you as the patient. Express Medical Care will not engage in further communication with your insurance company regarding your claim.
We ensure you are fully informed about administering your medication through:
Clinician Consultation: Your provider will explain the dosage, frequency, purpose, and potential side effects of the medication.
Written Instructions: Detailed instructions from the pharmacy will cover dosage, storage, administration, and potential side effects.
Ongoing Support: Contact information for your provider and the pharmacy is available for any questions.
Please review the materials provided with each prescription refill for the most up-to-date guidance.
Unfortunately, we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription or delivered by mistake please contact us. Please let our 24/7 customer support agents help you via the "Contact Us" link above.
Town and Country Compounding is a licensed 503A compounding pharmacy located in New Jersey. As a 503A pharmacy, they specialize in preparing customized medications tailored to meet the unique needs of individual patients based on a valid prescription from a licensed healthcare provider.
It is important to note that medications compounded by 503A pharmacies are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality. However, 503A pharmacies adhere to strict regulatory standards set forth by state boards of pharmacy and the FDA to ensure the highest level of quality and patient safety.